Minibar charges also lead to regular disputes. A full raid of your room’s bar runs $600 at the Plaza—something that happens at least once a week. The likelihood that guests will not want to pay is almost guaranteed.
This requires butlers to document everything with pocket cameras, whether it’s open booze bottles spread across the room, stains on laundry that existed before washing, or evidence of damaged furniture. Every ticket is verified on a computer and photos are attached, so when TripAdvisor.com lights up with a fiery review, the butlers are able to provide evidence to dispel any falsehoods.
-Brandon Presser ‘12 Shocking Things I Learned by Working as a Butler at the Plaza Hotel‘ Bloomberg