research

The Plaza’s guest relations team researches everyone staying at the hotel on an individual basis, using a variety of social media tools. (The favorite is LinkedIn.com.) Butlers, on the other hand, often use past trends to size people up on the spot.

They send electric kettles to the rooms of arriving Asian guests, who often bring noodles from home to cook in their suite. They keep an eye on the minibar when tending to Americans in their thirties and forties—they’re considered the partiers of the hotel, likeliest to plow through the booze. Middle Eastern VIPs get what is called an “Arabic Amenity”—a tray of dates, dried fruit, and nuts; they tend to prefer these to chocolates, cakes, or other sweet desserts.

–Brandon Presser ‘12 Shocking Things I Learned by Working as a Butler at the Plaza Hotel‘ Bloomberg

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s